Provide professional customer service via phone, email, and live chat, aiming to answer calls within three rings and emails within two hours.
Manage escalated issues, provide accurate product, lead-time, and delivery information, and recommend alternatives when needed.
Collaborate with Order Entry, Accounting, Purchasing, Sales, and Operations to resolve enquiries and proactively monitor shipments.
Assist World provides remote virtual assistant and customer service staffing solutions for businesses. They offer a fully remote culture with employee-focused perks like birthday bonuses, monthly raffles, and flexible, tracker-free work environments.
Serve as the technical and operational bridge for client implementations of LeaseQuery and FinQuery Contract Management (FCM).
Consult with CFOs, controllers, and accounting staff to guide best practices in lease accounting and contract management.
Perform customer training, reconcile account balances, and ensure accurate data entry across product suites.
FinQuery provides an AI-enabled platform for contract-driven accounting, helping finance teams manage leases, prepaids, and accruals. They serve over 8,500 customers globally and have been recognized as one of the fastest-growing private companies for five consecutive years.
Own the long-term strategy and vision for a multi-market community, shaping the experience across the entire talent journey.
Lead a small high-performing team, combining strategic thinking with hands-on execution and people development.
Work closely with senior leadership and cross-functional teams to align priorities, secure resources, and strengthen community impact.
This partner company focuses on expanding access to technology skills and career opportunities across Africa. They foster a collaborative, impact-driven culture with an emphasis on innovation and data-driven continuous improvement.