We’re looking for a sharp, operationally minded Client Success & Operations Specialist who can manage complexity with calm, precision, and empathy. You’ll oversee a large portfolio of 30–60 clients at once, guiding them through our structured 120-day journey. You’ll be the bridge between clients and the internal delivery team—ensuring progress stays visible, expectations are clear, and every deliverable moves on time.
Be a client advocate in the company driving product performance and adoption leading to ultimate customer satisfaction. Monitor the services being delivered to clients and take action where required to enhance overall delivery on a product and operational level. Manage Client Expectations and serve as the primary point of contact for clients, ensuring that their expectations align with service offerings.
As a Customer Success Manager, act as the voice and advocate of the customer within Wishpond, ensuring customers are getting the most value. You will lead retention and expansion efforts for each client, ensuring our customers derive value from their relationship with Wishpond, become passionate advocates for the brand. You'll be collaborating with the Project Management Team.
Be the operational partner to our Senior Manager of Coaching by setting up and maintaining client automations, onboarding clients, and walking them through tools live on Zoom. As a calm, client-facing, and process-driven individual, you will own "how it works" end-to-end.
As the first point of contact for our med spa, you will handle inbound calls, online leads, DM/text inquiries, and appointment bookings across three locations. Ensuring fast responses, accurate scheduling, and a great client experience, you’ll also collect deposits and keep owners updated via simple KPI reports.